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Around SBN: The Week In Worst: When Baseball Goes Wrong

Thoughts on Diamondbacks Attendance

I was doing a piece for SBNation.com on baseball attendance trends, and in the process was looking at the figures for this year compared to last. I was surprised to see the Diamondbacks' overall numbers, which seem to held up much better than I expected. After all, we had a franchise-record low crowd during the recent Washington series and many pundits have been predicting the number would crater entirely. But overall, the attendance per game at Chase Field is down only 465 on last season, a number almost exactly in line with the average drop across all baseball this year, of 402 per game.

After the jump, more semi-focused ramblings on attendance, both here and elsewhere.

Star-divide

Actually, there's an argument to be made that the Diamondbacks are actually doing better than average. The overall number is significantly boosted by the Twins, who are getting the usual boost from a new park, and are packing them in to Target Field, to the tune of more than 10,000 more than at the Metrodome last season. On the other hand, and at the opposite end of the chart, the Mets are no longer getting the "new park" boost from Citi Field, and attendance there is more than 6,100 lower. Take both those off, and the numbers for the other 28 teams, unaffected by new park factors, are down by 579 per game.

A few things on the schedule have impacted the Chase numbers, both for good and bad. Having the Yankees come to town for three games certainly helped - those contests averaged more than 46,400. If those are excluded, the AZ average drops to 23,668, which is about sixteen hundred down on last year. On the other hand, the Cubs series - traditionally a big draw - was a major flop. The 2010 series averaged barely 22,400 - the same series last year (which also ran Monday through Wednesday) pulled 29% more, approaching 29,000 per game. It seem Cubs fans living in Arizona are just as fair-weather as many D-backs fans.

Looking at the games so far, here are the averages, broken down by team, for 2009 and 2010. I have excluded Opening Day from both years, and also Luis Gonzalez retirement night this season.

Team 2009
Games
2009
Crowd
2010
Games
2010
Crowd
Atlanta 4 27,664 4 20,222
Chicago 3 28,940 3 22,410
Cincinnati 3 20,973 - -
Colorado 5 23,042 3 24,740
Florida 4 25,240 4 19,361
Houston 3 26,123 - -
LA/Anaheim 3 26,097 - -
Los Angeles 3 30,515 6 26,241
Milwaukee - - 3 26,434
NY Mets 3 23,322 3 18,408
NY Yankees - - 3 46,443
Philadelphia 3 22,854 3 29,533
Pittsburgh 4 25,616 3 21,603
San Diego 6 20,730 4 21,718
San Francisco 6 27,272 6 23,246
St. Louis 3 23,997 6 22,959
Texas 3 20,262 - -
Toronto - - 3 25,142
Washington 3 26,986 3 16,566

It's hard to do a direct correlation, because day of the week also factors into turnout - weekend games, regardless of the opponent, are always going to be better attended than ones from Monday through Thursday. This could explain, say, the jump for the Phillies, since this year, they had a weekend series, but in 2009, they came to Arizona at the start of the week. The remaining 21 games break down as follows: six vs. COL, and three each against CIN, SDP, HOU, SFG and LAD. If I had to make a projection, I'd say the team will likely get over two million, and probably beat 2005's number of 2,059,424, as attendance usually ticks up down the stretch.

Looking at numbers elsewhere, things could certainly be a lot worse - and in some cases, I'm wondering why that's the case. The Diamondbacks have slid a couple of spots in the overall numbers, down from 19th to 21st, but I always look to our siblings in Tampa Bay, and they're actually doing worse this season. They are down 1,729 per game, and have also dropped a couple of spots, from 21st to 23rd - the sheen of their 2008 World Series run seems to have worn off. However, that pales in comparison to the Indians, whose average crowd is at the lowest for a season since 1992; and the Blue Jays are worse stiil, below twenty thousand for the first time since 1982.

That kind puts the dip here in Arizona into a bit of perspective. When you see a franchise careering toward a near-thirty year low in attendance, dropping sixty-three fans per game over the major-league average change for the year suddenly doesn't seem like quite such an issue, does it?

There has, however, been a bit of static over the announcement that season-ticket prices are being increased. That doesn't affect me directly, but one surmises this might also result in an increase in single-game prices, which would hit me in the wallet. [On the other hand, I wonder if the increase in season-ticket costs is partly because the team knows a large proportion of season-ticket holders will make a nice profit reselling their All-Star Game seats?] I do understand the need for it, though it doesn't exactly come at an opportune time, with the team looking set for the second consecutive trip to the cellar.

If the team is going to compete, the money has to come from somewhere, and baseball is a business like any other - income and expenditure must be balanced somehow, and you can either cut the latter or increase the former. I'd like to see the team get a bit more creative with regard to enticing fans back to the ballpark; one idea I would love to see is working out a deal with the light rail, whereby a Diamondbacks ticket is also valid for a ride to/from the park. That would encourage people to take the train, and the reduction in overall cost (no parking fees) might be an encouragement for people to come to Chase.

I'd also like to see dropping of single-game prices. Especially for "premium games," the gap has grown to the point that it has often been cheaper to buy a season ticket holder's unwanted seats on the secondary market, rather than from the ticket-office. That would seem to be the team shooting themselves in the foot. And then there's the service provider...  I cheered in 2001, when it was announced that the Diamondbacks had cut ties with the infamous Ticketbastard. Unfortunately, in July 2007, it then bought out Paciolan, the team's service provider, and here we are right back in the extortionate grasp of the monster. Why do I hate them? Here's why.

Two Bullpen Reserve seats for a semi-random game against Colorado. Face value = $30. Ticketmaster price, with the cheapest available delivery option - $39.50. That's a 32% mark-up. And the cheaper the seats, the higher that goes; on two outfield reserve seats, it becomes an astonishing 44%. They are basically legitimized scalpers, with their "convenience fees" and "service charges" gouging a ticket far beyond what is reasonable. Contrast, say, the service fees charged by Brown Paper Tickets. $9.99 and under: 99 cents; above that, $1.99, regardless of purchase method. In a hypothetical universe where the D-backs used them, the mark-up on the tickets bought above would have been just 13% and 12% respectively. This is basically why I will never buy tickets online from the official site.

There's nothing like a full stadium, wholly engaged in the game, as we experienced at SnakePitFest v3.2 - 49,000 fans, cheering on the team, makes for a marvelous atmosphere at the ballpark. It's a great experience, appreciated by the players as well as those in the stands. Hopefully it's something which we will see more of in future, and not just on Opening Day or when a legend's number is retired.

Comment 17 comments  |  1 recs  | 

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Thoughts

I heard on the radio last night that Milwaukee just went over 2 million for the season.

I am amazed that the Blue Jays and Rays are doing so poorly; both of whom are having decent seasons and are both still fighting for the playoffs (although the Blue Jays have a ways to go).

Indians, no surprise there. They have (unfortunately) stunk for some time. They keep trading away CY-type pitching. And from reading some of their fan-related sites, it appears their owrnership is not that popular right now.

As for Ticketmaster, ugh. I took my kids to the Walking with Dinosaurs at the TCC earlier this year, the convenience fees were going to be like $9-$12 addtional to the tickets. Instead I went to the TCC ticket office and bought them.

I am not a big fan of Stub Hub either. If I remember correctly, they did not use Stub Hub originally (for the secondary market).

I got nothin'.

by Bcawz on Aug 12, 2010 10:44 AM EDT reply actions  

Indians were a game away from the World Series in 2007, the last year we were any good.

by Wactivist on Aug 13, 2010 1:42 AM EDT up reply actions  

Great article, Jim!

As for Ticketbastard, no way will they ever get my money again after I have had to fight tooth and nail with them several times over fees they dinged me with for no reason. End result was I got my money back but it took forever to get ANYTHING done about the problem!

I buy my tickets through Stubhub a majority of the time and have had total success every time

"Be more concerned w/ character than reputation. Character is what you are, reputation is what people think you are." ~ John Wooden

by Rockkstarr12 on Aug 12, 2010 11:57 AM EDT reply actions  

I'd rather pay a scalper.

Went to a sold out Phils game on Tuesday and paid $32 for $24 tix. Much cheaper than I could’ve gotten the tickets for through Stubhub or Ticketmaster. Honestly, with Craigslist and blogs like this out there I don’t know why anyone goes through those sites unless they are desperate. You’re just paying someone to pay them.

Was going to go to a Coulter-Carville debate in a few weeks as well but they only sold the tickets through Ticketmaster… I’m not going any more.

"Love is the most important thing in the world, but baseball is pretty good too. " ~Greg, age 8

by njjohn on Aug 12, 2010 12:04 PM EDT up reply actions  

I don't like scalpers

The times I have tried going through the scalpers they wanted twice as much more than the ticket was worth. Screw that. It’s either Stubhub or the box office for me

"Be more concerned w/ character than reputation. Character is what you are, reputation is what people think you are." ~ John Wooden

by Rockkstarr12 on Aug 12, 2010 12:09 PM EDT reply actions  

stubhub

kinda sucks.

If you'd have been a dog.....
They would of drowned you at birth.

by edbigghead on Aug 12, 2010 4:34 PM EDT up reply actions  

Agree

I just perused the Dbacks web site, specifically the StubHub part and if I am reading it correctly, they add about $10 a ticket for their two fees. Ugh.

I got nothin'.

by Bcawz on Aug 12, 2010 6:19 PM EDT up reply actions  

Maybe it’s tougher in Phx… I never really scalped tix there. I’ve found in the NE you can get stuff pretty reasonably through scalpers. Maybe b/c there are more of them… more competition.

"Love is the most important thing in the world, but baseball is pretty good too. " ~Greg, age 8

by njjohn on Aug 12, 2010 4:47 PM EDT up reply actions  

Re: attendance

Glad to hear things are better than I would’ve thought in AZ. Not being able to get out to any games this season (was only in AZ in April and did take in a sold out spring training game at Hohokam) the TV shots have made things look pretty bleak.

The best way for a team to get great attendance is to be in the NE. The fans up here are just much more invested in their teams and because of mass transit and the long-standing population bases, it is much easier to pull higher attendance.

Arizona can never try to live up to those type of expectations. They just aren’t realistic. But it doesn’t mean they can’t do things to improve turnout to the ballpark.
Some of my thoughts:
1) Transportation: you’re right on, Jim. One of the biggest detractors for folks coming to the games is the fact that the valley is so darned spread out. If you’re coming from Surprise or Queen Creek, you may as well be driving from Tucson. The team needs to more actively promote and connect with the light rail system.
2) Game times: I actually think the team would benefit from more flexible game time management. There is no reason to start every game at 6:40 or 7. Why not start some games at 5:45 and promote with offices in the city to get folks to go directly from work to the game. Insert more week day matinees as well. Those will ding the TV ratings a bit, but help promote attendance.
3) PR: almost every team in baseball does a terrible job marketing themselves. Look at how the Suns market the heck out of Steve Nash. The DBacks need to make people care about Justin Upton (and if they want to push Young and Reynolds as well, that’s fine).
4) Creating an experience: there is no tailgating culture for the DBacks and that’s fine… but there needs to be a more intentional creation of culture around the game. There ought to be more tie ins with local pubs and pre and post game specials. Although baseball purists hate it, the give aways and concerts and fireworks are all big draws for the fringe baseball fan and for families and there ought to be more of this type of stuff and more marketing of it.
5) Long term vision: the idea that most teams have that a payroll ought to be about even every year so that you’re never too bad is foolish. The small market teams that have built fan loyalty are those who have built from the ground up and developed winning traditions over time (Twins, Cardinals, Braves). Be willing to save up your pennies for a year that you really need that stud reliever and not just spend it to get your club ‘good enough.’

"Love is the most important thing in the world, but baseball is pretty good too. " ~Greg, age 8

by njjohn on Aug 12, 2010 12:29 PM EDT reply actions   1 recs

Agree with pretty much all of this

The light rail seems under utilised to me.

Earlier start times with promotion for downtown work places is a great idea.

And yeah the “experience” outside the park seems to be pretty weak. The club can’t control the surrounding bars and restaurants but I’m sure it could involve them in tie-ins of some kind.

Winning more games would help of course.

"The stars don't shine down upon us. We're in the way of their light."

by Arizona via Slough on Aug 12, 2010 1:19 PM EDT up reply actions  

The closure of Jackson's hurts

but don’t sleep on Sliders.

No Gutierrez, Sherlock!

by Reynolds rapper on Aug 13, 2010 8:04 AM EDT up reply actions  

The light rail is unfortunately useless for much of the West Valley

From Surprise, it takes longer to drive to the closest light rail station then it does to get to Chase, and if it’s anyone more than just me, it’s not much cheaper than parking. I’d love if it they worked up a park-and-ride solution, parking at University of Phoenix Stadium and riding a shuttle to Chase.

"It's a fez. I'm wearing a fez now. Fezes are cool."

by kishi on Aug 12, 2010 1:53 PM EDT up reply actions  

Nice job on the research

and well written. I hope some of the D’Backs brass read this. You have done a good job of describing the challenges and have offered some reasonable suggestions.

by azjazzman on Aug 12, 2010 4:41 PM EDT reply actions  

I appreciate your kind words

Srsly. :-)

"It's not the despair, Laura. I can take the despair. It's the hope I can't stand." -- Brian Stimpson

by Jim McLennan on Aug 12, 2010 6:23 PM EDT up reply actions  

I've always thought it ineresting...

…that even with the bad record the Dbacks seemed to pull in more than teams with better records like the Rays, Blue Jays and Marlins. Much as there are lots of fair weather fans/people who don’t let old loyalties go the games still seem to pull in 21k a game which is a pretty good average considering.

by mohavegreen on Aug 13, 2010 3:48 AM EDT reply actions  

Outlier markets.

Seems that Canadians and Floridians hate baseball.

Mr. Science Boy

by DbacksSkins on Aug 16, 2010 6:00 PM EDT up reply actions  

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