DiamondbacksBullpen.org update

by Jim McLennan on Jan 4, 2009 7:51 PM EST

The hosting providers for DBBP scheduled a database move for today, to try and resolve the sporadic issues which have been plaguing the site of late. I still haven't heard back from them about its completion. Here is the chat I just had...

Kirill Koban: Welcome! This is Kirill, please let me know how can I assist you today?

you: Ticket #934093
you: It's for a DB move, scheduled for today. Can you please confirm it's still going ahead?

Kirill Koban: sorry but as I can see your ticket is still processing so please wait an answer in your ticket
Kirill Koban: as I can see it may take nearly 12 hours more.

you: Ok. As long as it IS completed tonight, as the ticket states.

Kirill Koban: please check your ticket in 8-10 hours. Sorry but I can say more exactly now when it will be finished
Kirill Koban: it maybe processed earlier - I`m provide you a maximum time

you: Ok. I'll check back later tonight. Thanks.

Sigh...

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The fun of incompetent tech support

“Will this be completed today?”
“I can tell you after midnight.”

"That's a cop-out, and you know it, and it breaks my heart into a thousand pieces that we ain't gonna save America with your blog today."

by kishi on Jan 4, 2009 7:56 PM EST reply actions

The fun of incompetent outsourced tech support

Sad but true.

by Jim McLennan on Jan 4, 2009 8:21 PM EST up reply actions

You think?

“sorry but as I can see your ticket is still processing so please wait an answer in your ticket”

That’s a mouthful and a half.

Bad Ortiz, No Donut.

by B. O. N. D. on Jan 4, 2009 8:35 PM EST up reply actions

I miss my DBBP

Im going through withdrawls. On the other hand, my wife is noticing that i have more time for her and the kids… Bah… I WANT MY DBBP!

by qudjy1 on Jan 4, 2009 9:15 PM EST up reply actions

Also OTOH,

it means we suddenly get a happy influx of DBBPers.

Ceci n'est pas une signature.

by DbacksSkins on Jan 9, 2009 10:52 PM EST up reply actions

Outsourcing rules!

Which non-English speaking country does this tech support operate from?

by TAP on Jan 4, 2009 9:21 PM EST up reply actions

Reading it I'd say

the same country Yoda came from

If you make every game a life-and-death thing, you're going to have problems. You'll be dead a lot.

by unnamedDBacksfan on Jan 4, 2009 9:30 PM EST up reply actions

Eastern bloc, is my guess

I’ve encountered mostly Sergeis and Ivans in my time with them. Hey, at least my employers make them use fake, English sounding names for the Indian reps, so Bhuwani Piriwalla becomes “Brad Pitt” or whatever, on the live chat…

Still nothing. I’m thinking it’s less and less likely anything will get done, so I’ll probably wake up tomorrow and simply turn everything back on. There’s a point when the undeniable hassle of moving everything somewhere else begins to seem not too awful…

by Jim McLennan on Jan 4, 2009 10:34 PM EST up reply actions

Could also be South America

The sentence structure looks a lot like the Brazilians I usually deal with.

Fire Bob Melvin

by nihil67 on Jan 5, 2009 8:43 AM EST up reply actions

Muu?

Ceci n'est pas une signature.

by DbacksSkins on Jan 9, 2009 10:49 PM EST up reply actions

It seems

that most Indian TS reps use western names. That, and they sometimes try to speak in a southern accent.

I think you’d be correct about Eastern bloc with Mr. Koban. “Koban” to me sounds almost like a Georgian name.

Ceci n'est pas une signature.

by DbacksSkins on Jan 9, 2009 10:55 PM EST up reply actions

Oh well

I thought Nick’s article on Moorad’s “legacy” would have been a fun discussion item for the day, as well as his article about D-Hall and JB likely staying in place with the organization, but that’s ok.

I must say, however, a day w/o DBBP feels a lot longer than a day…

by SheriffWannaBe on Jan 4, 2009 10:36 PM EST reply actions

It'll still be there tomorrow

:-)

by Jim McLennan on Jan 4, 2009 10:44 PM EST up reply actions

Touche sir

But I’m going to be back in school tomorrow =[

That means I’ll have to spend a good portion of my time when I get home catching up on posts before I can join into the discussion…

by SheriffWannaBe on Jan 4, 2009 10:48 PM EST up reply actions

The sun'll come out

Tomorrow
So ya gotta hang on
‘Til tomorrow
Come what may
Tomorrow! Tomorrow!
I love ya Tomorrow!
You’re always
A day
Away!

by TAP on Jan 4, 2009 10:49 PM EST up reply actions

11pm and still nothing

I’m off to bed, but I don’t want to turn things back on immediately. Assuming nothing happens overnight, service will be resumed around 8am tomorrow. I apologize for the complete waste of time this entire process appears to have been…

by Jim McLennan on Jan 5, 2009 12:58 AM EST reply actions